Frequently Asked Questions
VR is new fast moving technology. Like any new technology there is a learning curve. Here at YanksVR we will be working hard to make it easy for you to use the site and enjoy our fantastic cutting edge VR experience as the technology moves forward.
If you can’t find help in the FAQ below, please don’t hesitate to contact us.
Remember this is new technology for us as well and you may discover a problem we haven’t encountered yet. Just reach out and we will help you get it sorted and document it so that others will have an easier time of it.
General Questions
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What is VR?
VR or Virtual Reality is the use of computer technology to create a simulated environment. Unlike traditional user interfaces, VR places the user inside an experience. Instead of simply viewing a screen in front of them, users are immersed in the experience.
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Why is YanksVR different?
YanksVR is next evolution of another of our web properties; Yanks.com. Many of the same things that have made Yanks special since 2002 also makes YanksVR special. Besides the cutting edge VR tech used here, we produce our content with the same mindset. This attitude is represented in our tenets (which you can find in the footer at the bottom of this page). Chief among them is that we are 100% female produced.
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What do I need to watch VR?
You will need three things to view VR videos:
- 1. A headset. If you use the a later version VR device, the headset will act as the display in which to view your videos. In the case of Google Cardboard and Samsung Gear, you will secure your phone in the device in front of your eyes, and the phone will be used as a display.
- 2. A PC on which you will run the movie player needed to view your content OR smartphone on which you will run the app needed to view your content. Go to the specific help page of the device you have to find out the phone you need for Samsung Gear or Google Cardboard OR the specifications of the PC you need to run the Oculus Rift or HTC Vive. Later devices do not require a PC.
- 3. An app on the phone,a player on your PC or an app on your headset to play the movie. Go to the specific help page of the device you have to find out which app or player you need to view your content.
At this time here is the status of using VR with an Apple device:
- - Google Cardboard - 3D videos are compatible using the Mobile VR Station App and iTunes with an iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5 and iPhone 5c
- - HTC VIVE - Currently, Vive is only compatible with PCs.
- - Samsung Gear – Only compatible with Samsung Galaxy devices (Galaxy Note 5, Galaxy S6/S6 Edge/S6 Edge+, Galaxy S7/S7 Edge or Galaxy Note 7)
- - Oculus Rift - Currently, Oculus Rift is only compatible with PCs.
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Can I still watch your videos if I don't have a VR headset?
You will be able to play our videos in any player, but without the special viewing devices (Gear, Oculus, Cardboard, Vive), the videos will look a little wonky. You'd be best to enjoy the videos at Yanks.com, which are specially produced for traditional flat viewing, until you get your headset.
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I have another player. Will it work on YanksVR?
We cannot control, support or guarantee players outside of those we recommend and have tested with. However, due to the of the standards of VR video many players should work just fine.
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Why can’t I download videos or why are they are taking so long to download?
VR files are significantly larger than HD or even 4k videos files. This is due to the number of cameras used to make a VR video and the data that those cameras produce to give you an exceptional 360 VR or 3D VR experience.
If you are downloading on a phone, make sure that your WiFi is turned on. If downloading on a phone you may also want to prevent your phone from going to sleep, which will stop the download process.
To do this on iOS, go to Settings > General > Auto-Lock.
To do this on Android, go to Settings > Display > Screen Timeout > Set timeout to "Never." Please note that the download will also stop if you leave the app. -
My videos just don't look right. What should I do?
At YanksVR, we produce both 360 monoscopic and 180 3D videos. You may need to change the settings in your player or app to view the video properly.
For example, if your 3D video looks flat or your 360 video is not offering a full 360 degree experience, your settings are not correct. Another indication is that the watermark is an unreadable mess at the bottom of your video.
See the help page for the specific device you are using for more info. -
Do you have another question?
Contact us at our support site with any additional questions.
Device Specific Questions
Meta VR
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What is Meta VR?
The Meta Quest is an all-in-one virtual reality headset developed and manufactured by Meta. The Meta has 1832×1920 resolution per eye. It has integrated headphones which provide cinematic 3D positional audio.
Click here to learn more or click here to order a Meta now. -
How do I use my Meta on YankVR?
Please visit our Oculus guide here.
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Where can I get an Oculus Rift?
You can buy the latest Meta VR device by clicking here.
Samsung Gear
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What is Samsung Gear?
The Samsung Gear VR is a mobile virtual reality headset developed by Samsung Electronics, in collaboration with Oculus, and manufactured by Samsung. When in use, a compatible Samsung Galaxy device (Galaxy Note 5, Galaxy S6/S6 Edge/S6 Edge+, Galaxy S7/S7 Edge or Galaxy Note 7) acts as the headset's display and processor, while the Gear VR unit itself acts as the controller, which contains the high field of view, as well as a custom inertial measurement unit, or IMU, for rotational tracking, which connects to the smartphone via micro-USB.
Click here to learn more or click here to buy a Samsung Gear from Amazon.com. -
How do I use my Samsung Gear on YanksVR?
Please visit our Gear guide here.
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Where can I get a Samsung Gear?
You can get the latest Samsung Gear from Amazon by clicking here.
Oculus Rift
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What is Oculus Rift?
The Oculus Rift is a virtual reality headset developed and manufactured by Oculus VR, released on March 28, 2016. The Rift has an OLED display, 1080×1200 resolution per eye, a 90 Hz refresh rate, and 110° field of view. It has integrated headphones which provide a 3D audio effect, rotational and positional tracking.
Click here to learn more or click here to order an Oculus Rift now. -
How do I use my Oculus Rift on YankVR?
Please visit our Oculus guide here.
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Where can I get an Oculus Rift?
You can buy the latest Oculus Rift by clicking here.
HTC Vive
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What is an HTC Vive?
HTC Vive is a virtual reality headset developed by HTC and Valve Corporation. This headset is designed to utilize "room scale" technology to turn a room into 3D space via sensors, where the virtual world allows the user to navigate naturally. This includes the ability to walk around and use motion tracked handheld controllers to vividly manipulate objects, interact with precision, communicate and experience immersive environments.
Click here to learn more or click here to order an HTC Vive now. -
How do I use my HTC Vive on YanksVR?
Please visit our HTC Vive guide here.
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Where can I get an HTC Vive?
You can purchase an HTC Vive from Amazon by clicking here.
Sony Playstation VR
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What is a Sony Playstation VR?
Sony Playstation VR is a virtual reality headmounted display developed by Sony Interactive Entertainment. This headset is designed to be fully functional with the PlaySation 4 home video game console. The PlayStation VR headset supports 360° video.
Click here to learn more or click here to order a Sony Playstation VR now.
*Use of Sony Playstation VR also requires Sony Playstation 4 (with controller) and Playstation 4 camera -
How do I use my SonyPlaystation VR on YanksVR?
Please visit our Playstation VR guide here.
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Where can I get an Sony Playstation VR?
You can purchase a Sony Playstation VR headset from Amazon by clicking here.
*Use of Sony Playstation VR also requires Sony Playstation 4 (with controller) and Playstation 4 camera
Google Cardboard
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What is Google Cardboard?
Google Cardboard is a virtual reality (VR) platform developed by Google for use with a head mount for a smartphone. Named for its fold-out cardboard viewer, the platform is intended as a low-cost system to encourage interest and development in VR applications.
Click here to learn more or click here to order Google Cardboard now. -
How do I use my Google Cardboard on YanksVR?
Please visit our Google Cardboard guide here.
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Where can I get Google Cardboard?
You can purchase Google Cardboard from Amazon by clicking here.
Other Devices
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I have another device. Where do I get help?
o Because there are so many 3rd party VR headsets we can’t track them all. If your device isn’t listed make sure to check the website for the particular manufacture of your device for help.
o Additionally, make sure all updates are downloaded and installed on your device, computer and phone. If they are, a restart of the device or your PC never hurts.
Billing or Login Questions
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I need help with something else.
Please visit our support site. We have comprehensive Billing and Login FAQ's there and if you don't find what you need, you can always submit a support ticket.
General help
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Billing Help
Please visit our support site. We have a comprehensive Billing FAQ there and if you don't find what you need, you can always submit a support ticket.
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Login Problems
Please visit our support site. We have a comprehensive Login FAQ there and if you don't find what you need, you can always submit a support ticket.
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How do I know if I should be viewing in 360 or 3D?
On each video in the top left, there is a blue circle image that will indicate if the video is 360 or 180. In addition, 360 preview images are one big image, whereas 180 preview images are 2 smaller duplicate images as would be seen through fish-eye lenses.
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My videos just don't look right. What should I do?
At YanksVR, we produce both 360 monoscopic and 180 3D videos. You may need to change the settings in your player or app to view the video properly.
For example, if your 3D video looks flat or your 360 video is not offering a full 360 degree experience, your settings are not correct. Another indication is that the watermark is an unreadable mess at the bottom of your video.
See the help page for the specific device you are using for more info. -
Need help with something else?
Please visit our support site for any other issues you may have. We have a comprehensive FAQ there as well and if you don't find what you need, you can always submit a support ticket.
For inquires or to cancel your membership: Please visit Epoch.com, SegPay or Netbilling our authorized sales agents.